PipelineFX Forum
Qube! => GUI => Topic started by: LDB on August 07, 2018, 10:22:21 AM
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hi
i am trying to resubmit the failed frames after resubmit diloge box ..job is not getting resubmit . if i use qube in supervisor its working not on my local machine. please help me
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Hi LDB,
Check that your user account has been given 'retry' permissions within Qube!. You can do this through the 'User Permissions' tab in WranglerView when logged in with a Qube administrator account (screenshot attached).
If you have any other questions please feel free to open a support ticket at support@pipelinefx.com, we would love to help you.
Thank you,
Kevin
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yes i have all the access, with retry too. still not working.
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Are you trying to resubmit with WranglerView or ArtistView, and which version of WV and AV are you using?
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i am using qube wrangler view 6.7-2
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Are you able to submit a ticket to our helpdesk? Are you with a Pipelinefx customer who is under support?
Send email to support@pipelinefx.com in order to submit a helpdesk ticket.