PipelineFX Forum

Qube! => Installation and Configuration => Topic started by: Rayminette on June 19, 2013, 05:07:22 PM

Title: Help installing Qube! 6.5 Supervisor
Post by: Rayminette on June 19, 2013, 05:07:22 PM
Hello,
  I am trying to install the Supervisor service for Qube 6.5.  However, the install program quits during the database conversion step saying there is a problem with this Windows Installer package.  A program run as part of the setup did not finish as expected.  Contact your support personnel or package vendor. 
  I ran the upgrade supervisor database program that came with it prior to the supervisor install. 
  I'm not sure what I should do now to get the Supervisor installed.  Please help.

Thanks
Title: Re: Help installing Qube! 6.5 Supervisor
Post by: jburk on June 19, 2013, 06:04:18 PM
If you're installing 6.5, I'm guessing you have a valid software subscription and are eligible for support.  If so, please also send mail to support@pipelinefx.com to open a helpdesk ticket.

In the meantime, you might try installing from the supervisor msi directly; it will be in the WIN32-5.0-x64 directory below the directory you specified during the QubeInstaller session.


The install should complete normally.  If not, open a support ticket with our helpdesk.
Title: Re: Help installing Qube! 6.5 Supervisor
Post by: rtaege on June 24, 2013, 07:38:34 PM
I was having the same issue. What worked for me was deleting the C:\Program Files\pfx\qube\mysql\data\pfx_dw folder. Then try re-installing.
Title: Re: Help installing Qube! 6.5 Supervisor
Post by: Rayminette on June 28, 2013, 02:26:13 PM
Quote from: rtaege on June 24, 2013, 07:38:34 PM
I was having the same issue. What worked for me was deleting the C:\Program Files\pfx\qube\mysql\data\pfx_dw folder. Then try re-installing.

This worked for me.  The supervisor 6.5 is now installed and running.  Thanks so much rtaege!