PipelineFX Forum

Qube! => Known Bugs, Fixes, and Patches => Topic started by: jburk on July 02, 2018, 11:48:58 PM

Title: Qube 7 Supervisor installation process fails on Windows Server
Post by: jburk on July 02, 2018, 11:48:58 PM

We've had a report from one customer that installing the Qube 7.0-0a supervisor on a Windows Server 2008 R2 SP1 host fails within the first few seconds.  We were able to reproduce this on the same version of Windows Server.

The problem can be identified by:

• supervisor installation fails very quickly (~2s)
• Running the "C:\Program Files\pfx\qube\utils\qbservice.exe" program fails with a pop-up dialog saying some DLLs are missing, namely: api-ms-win-crt-runtime-l1-1-0.dll
  

The solution is to download and install the Visual C++ Redistributable for Visual Studio 2015 (https://www.microsoft.com/en-us/download/details.aspx?id=48145) and then re-attempt the supervisor installation.