Author Topic: Qube License Limit Reached  (Read 4434 times)

ShaneS

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Qube License Limit Reached
« on: August 30, 2010, 11:50:55 PM »
Hi,

I have been trying to render 200 frames on my 160 cpu farm however most of the time i am reaching of limit of 80 processors. When i look at the status it is show that the qube license limit has been reached however we have enough licenses to cover that. Is there an explanation for this?

thanks,

Shane

shinya

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Re: Qube License Limit Reached
« Reply #1 on: August 31, 2010, 03:27:10 AM »
Hi Shane,

What does the "qbping" command display, when you run it on the command prompt?
Also, how many worker nodes do you have?


 

ShaneS

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Re: Qube License Limit Reached
« Reply #2 on: August 31, 2010, 04:03:47 PM »
Hi Shinya,

So when i ping the supervisor it says that i am only using 5 licenses of 10 which would explain why i am on using 80 processors. We have 10 Worker nodes with 16 processors on each. How can i change the license used to 10 instead of 5?

Thanks

Shane

shinya

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Re: Qube License Limit Reached
« Reply #3 on: August 31, 2010, 09:03:23 PM »
Hi Shane,

Actually, the licensing is dynamic-- when 10 workers are running jobs, you'll
be using 10 licenses. 

When you see the "license limit reached" error again, try a "qbping again--
that will probably say 10/10. 

Having said that, I can't tell what's exactly happening-- could you open
a support case with us, by sending a description of your issue, and the supervisor
log file, zipped, to support@pipelinefx.com ? See below on where/how to find
and send the supelog.

Thanks,
-shinya.
----

In order to address your problem more completely, please send us the Supervisor log.

You can locate the log file by logging into your Supervisor, and looking for supelogs in the following folder (depending upon your Supervisor platform):

Windows XP
\Program Files\pfx\qube\logs

Windows 2008 / Vista / Windows 7
\ProgramData\Pfx\Qube\logs\job

Linux, OS X
/var/log

In that folder, you will find a series of supelogs, each numbered for the week of the year.

Zip up the the most current supelog and reply to this email with the zipped file.

Caution: Supelogs can grow very large! If the zipped supelog is larger than 7MB, DO NOT SEND IT as it will delay our ability to respond to your problem.

Instead, excerpt only the parts of the log that correspond to the job ID or day that you observed the problem. Zip up the excerpt and reply to the email message with the smaller file.

shinya

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Re: Qube License Limit Reached
« Reply #4 on: August 31, 2010, 09:04:38 PM »
Also please mention this forum thread in the email.

"Re: Qube License Limit Reached", http://www.pipelinefx.com/forum/index.php?topic=940.0

Thanks!