qbsubmit ( ) return undefined. submission failed

[strucel]

Hello,

Ran into a little problem at work and my r& d guy is on vacation, trying to see if I can get a little help. I am running 3ds Max and Qube 5.1.0 in our company and people have been submitting jobs fine all day but one person keeps getting this submission error .

qbsubmit ( ) return undefined. submission failed

We have sent 3ds Max jobs from other computers fine so it seems to be isolated to just hers. I have uninstalled Max, Vray and Qube and have been reinstalled. Still getting this error when she tries to submit to the render farm. Could anyone tell me why this happens ? Easy as something buggy in the script ? Is it as simple as not filling something in in the render options tab in Max ? Any help would be appreciated.
Thanks

[shinya]

Hi strucel,

I'm suspecting that her authentication credentials may have changed.
She might've changed her domain password recently, perhaps?

Have her try open a DOS prompt, and run:

  qblogin

which will ask for her password twice.  After the password being
accepted, it should print "INFO: updated password." 

Then try submitting a command-line job:

  qbsub dir

This should submit a "dir" command to the farm. 

If that job submits okay, she should be able to submit a 3dsmax job too.