Hi Gary,
Thanks for the feedback!
Are you specifying, in the "Qube Options" tab, the number of CPUs
(which actually specify the number of "subjobs" or instances of the app),
to, say, 8, when you submit the satellite job? You need to specify that
in addition to specifying "unlimited (8CPUs)" in the Render Settings Override
tab.
It sounds like you are, but I'm double-checking just in case.
For further troubleshooting, I'll need to take a look at one of your
satellite jobs' logs. Could you follow the instructions below, and
send it to support@pipelinefx.com? Thanks!
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In order to address your problem more completely, please send us the job log directory for the job in question.
You can locate the directory by logging into your Supervisor, and looking for the job log folder in the following location (depending upon your Supervisor platform):
Windows
\Program Files\pfx\qube\logs\job
Linux, OS X
/var/spool/qube/job
In that folder, you will find a numbered directory that corresponds to the number of thousands in the job ID. (ID < 1000 = 0) Search in one of these folders for the one that corresponds to the correct job ID.
Zip up the entire job ID folder and reply to this email message with the zipped file.
If the zipped job ID folder turns out to be larger than 2MB, don't send it, but let us know and we will help you address the problem in an alternative fashion.